Your privacy is our priority. This document transparently explains how mrlucky collects, uses, stores, and protects your personal information as a member of our platform.
Mrlucky understands that your trust is our most valuable asset. When you register and use the mrlucky platform, you entrust us with your personal information — and we do not take that responsibility lightly.
This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international data protection standards. We are committed to ensuring your information is managed transparently, responsibly, and securely at all times.
In this document, "we", "MrLucky", or "Platform" refers to the operators of the mrlucky platform. "You" or "member" refers to any individual who registers for or uses our platform. "Personal data" refers to any information that can be used to identify you directly or indirectly.
Mrlucky only collects data that is strictly necessary for platform operations and legal compliance. Here is a summary of the types of data we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, identification card number, date of birth, gender | Account verification (KYC) and legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications and identity verification |
| Financial Data | Bank account details, e-wallets, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Account security and platform improvements |
| Usage Data | Game history, session duration, and game preferences | Experience personalization and platform analytics |
| Communications Data | Customer support conversation records and feedback | Customer service improvements |
We do not collect sensitive data such as health information, religious beliefs, or political views unless it is directly relevant to a specific request you make (for example, in the context of a responsible gaming programme).
Mrlucky collects your personal information through a variety of transparent methods. We always strive to explain why we need each piece of information requested:
Every piece of data we collect has a clear and legitimate purpose. mrlucky uses your personal information for the following purposes:
We will not use your data for any purposes not stated here without obtaining your consent first.
Mrlucky does not sell, rent or trade your personal data to any third party for their own marketing purposes. However, in limited and legitimate circumstances, we may share your information with the following parties:
Mrlucky continuously invests in cutting-edge security infrastructure to protect your personal data. The security measures we implement cover multiple layers of protection:
While we take all reasonable precautions, no security system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and never sharing it with anyone.
Mrlucky uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie settings through your web browser at any time. Disabling certain cookies may affect platform functionality but will not prevent you from using our core services.
Mrlucky retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by Malaysian law.
When your data is no longer needed, we will securely delete it or anonymise it so it can no longer be associated with you.
As a mrlucky member and data subject under Malaysia's PDPA, you have certain rights regarding your personal information. mrlucky respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 days.
If any of your data is inaccurate or out of date, you have the right to request that it be corrected or updated promptly.
In certain circumstances, you may request that your data be deleted, subject to applicable legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.
In certain circumstances, you may request that mrlucky restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, please contact our Data Protection team via our support email. We will verify your identity before processing any request to ensure the security of your data.
The mrlucky platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data from anyone under 18 years of age.
If you are a parent or guardian and discover that your underage child has provided personal information to mrlucky without your consent, please contact us immediately. We will take steps to delete that information and close the account without delay.
Mrlucky reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements or enhancements to the privacy protections we offer.
When we make significant changes, we will:
Your continued use of the mrlucky platform after changes take effect will be considered your acceptance of the updated policy. If you do not agree with any changes, you have the right to close your account before those changes come into effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you.
You may contact our Data Protection Officer (DPO) through the following channels:
If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department or the relevant regulatory body in your jurisdiction.
We do not merely comply with the law — we go beyond the minimum standards to ensure your privacy is genuinely protected.
The same 256-bit SSL encryption technology used by leading banks protects every piece of data flowing between you and the mrlucky platform.
All data management operations at mrlucky are designed and implemented in accordance with the requirements of Malaysia's Personal Data Protection Act 2010.
Our policy is firm — member personal data has never been and will never be sold to advertisers or any third party for their marketing purposes.
The mrlucky platform undergoes periodic security audits by internationally certified independent auditors to ensure data protection systems remain up to date.
Through your account settings, you can manage your privacy preferences, view the data we hold, and submit deletion requests with ease.
Mrlucky has a dedicated Data Protection Officer to handle all privacy-related enquiries and complaints professionally and promptly.
Now you know how mrlucky safeguards your privacy. Join thousands of Malaysian members enjoying online entertainment with peace of mind and confidence.